Privacy Policy

At Branchwell, we believe caring for the planet goes hand in hand with caring for our customers — and that includes protecting your personal information. This Privacy Policy explains what we collect, why we collect it, and how you stay in control. We've done our best to keep the legal jargon out and the plain talk in.

Last updated: September 13, 2026

Information We Collect

To run our store and give you a smooth shopping experience, we collect a few types of information:

Contact details: your name, email address, and shipping/billing address.
Order and payment info: what you purchase and payment details — though your actual card or payment information is processed securely by our third-party payment provider, not stored on our servers.
Browsing data: information collected through cookies, like the pages you visit, items you view, and how you found our site. This helps us understand what our customers love (and what needs work).

How We Use Your Information

We only use your information for purposes that make your experience better and your orders smoother, including:

Processing and fulfilling your orders, including shipping and returns.
Responding to customer service questions or requests.
Sending you marketing emails about new products, restocks, or sustainability news — but only if you've opted in. You can unsubscribe anytime.
Improving our website, products, and overall shopping experience based on browsing trends.

Who We Share Your Information With

We are not in the business of selling your data — full stop. We never sell your personal information to third parties, ever. We do work with a small number of trusted partners who help us operate our store, including:

Shopify, our e-commerce platform, which securely processes payments on our behalf.
Shipping carriers, who need your address to get your order to your door.

These partners only receive the information necessary to do their job and are contractually required to keep it secure and confidential.

Your Rights

Whether you're shopping from California, the EU, or anywhere else, you have real rights over your personal data. You can ask us to:

Access the personal information we hold about you.
Correct any information that's inaccurate or outdated.
Delete your personal information from our systems, subject to certain legal or order-related exceptions.
Opt out of marketing communications at any time.

To make any of these requests, just reach out to us — details below. We'll respond within a reasonable timeframe and always in plain English.

How Long We Keep Your Information

We keep your personal information only as long as we need it — typically for the duration of your relationship with us plus up to 3 years afterward, to handle things like returns, warranty claims, or legal requirements. After that, we securely delete or anonymize it.