Shipping Policy

At Branchwell, we're committed to getting your order to you quickly, safely, and with as little environmental impact as possible. Below you'll find everything you need to know about how we process, ship, and deliver your order.

Processing Time

Every order is packed with care by our small team, using eco-friendly materials wherever possible. Please allow 1–2 business days for your order to be processed before it ships. Orders are not processed or shipped on weekends or public holidays.

Shipping Timelines

Domestic orders: 3–7 business days after processing
International orders: 7–21 business days after processing, depending on destination and customs handling

While we do our best to meet these estimates, occasional delays caused by carriers, weather, or customs can occur. We appreciate your patience if this happens.

Tracking Your Order

As soon as your order ships, you'll receive a confirmation email with your tracking number and a link to follow your package's journey in real time. If you haven't received tracking information within 2 business days of placing your order, please check your spam folder or reach out to our support team.

Shipping Costs

Free shipping on all orders over $50
Orders under $50 will have shipping costs calculated at checkout based on weight, destination, and shipping method

Countries We Ship To

Branchwell currently ships to the United States, Canada, the United Kingdom, the European Union, Australia, and New Zealand. If your country isn't listed and you'd like to place an order, feel free to contact us — we're always working to expand our reach responsibly.

Customs, Duties, and Taxes

For international orders, please note that your country may charge customs duties, import taxes, or fees upon arrival. These charges are determined by your local customs office and are the responsibility of the customer. Branchwell has no control over these fees and cannot predict what they may be, so we recommend checking with your local customs authority if you have questions before ordering.

Lost or Damaged Packages

We know how disappointing it is when something goes wrong with a delivery, and we're here to make it right.

Lost packages: If your tracking shows no movement for more than 7 business days, or your estimated delivery window has passed without arrival, please contact us and we'll investigate with the carrier right away.
Damaged items: If your order arrives damaged, please email us within 7 days of delivery with photos of the item and packaging, and we'll arrange a replacement or refund as quickly as possible.

Reach out to our support team at any time — we're a real, caring team who wants to see your order arrive safely.

Questions?

If you have any questions about your shipment or this policy, don't hesitate to contact us. We're happy to help every step of the way, from our doorstep to yours.